Evaluation Of Relationship Causes Of The Return Process In The Supply Chain Of The Textile Industry

This research focuses on the return process, process where consumers decide to product after receiving an order or making a purchase. incident is not desired by company, because it has potential reduce profits and consumer loyalty. However, company aware that cannot be avoided. So this aims evaluate factors have cause using Interpretive Structural Modeling (ISM) Methodology. case study was conducted textile serves orders for school uniforms, office moslem clothes, etc. Nine were identified, are: off-season, overstock, delivery error, incorrect size, color, quality issue, change mind, damaged item, product, which are reasons carry out process. The results of ISM-based model MICMAC analysis mapping show issue factor key reason make strategy handling presses in connection with these carried developing system supports customer support work maintain Through ISM methodology, companies can simplify complex problems, so they focus root problem able design strategies deal them.